Step 3: The new version of the GAL will now be downloaded.

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Bear in mind, the process you need to follow is; 1. If you are using Outlook you may be in “Cached Mode”, and you are looking at a copy called the “Offline address book” This only gets updated Every 24 hours, and the copy on the server only gets updated every 24 hours at (by default).

Make sure the OAB you are looking at, has been updated from the GAL. If using Outlook, query the GAL directly, or download the latest OAB. Before you do anything send the user you created a ‘Test Email’ from your own account. The Mailbox SHOULD be in the right hand window (Providing you are in the correct administrative group, on the correct server, and in the correct mailbox store! Remember with Exchange 2007 / 2010 you create the mailbox with the Exchange system Manager anyway! On the Exchange Server, Start Ensure “Hide From Exchange Address Lists” is NOT ticked.

Do send/receive settings affect automatic 24-hour offline address book downloads?

The Download offline address book check box in the Send/Receive Settings - "Group_name" dialog box does not affect the 24-hour download process.

(This could take several minutes) Step 2: Uncheck the box next to Download changes since last Send/Receive.

(This could take several minutes) Outlook shows the "Updating Address Book" status for a long time. Outlook has a throttling feature that slows the address book update when you are working in Outlook.The offline address book contains the properties of a user, such as email addresses, that Microsoft Outlook requires to send an email message and display information about the sender.By using an offline address book, Outlook doesn’t have to connect to Microsoft Exchange Server to resolve names or open the records for each user.My computer slows down when Outlook shows the "Updating Address Book" status. In computers with slow hard disk drives, such as portable computers, or running Outlook in a Virtual machine, the process of updating the address book can slow down the computer if the hard disk is fragmented.To improve offline address book download performance, try defragmenting your hard disk.In addition to this there a a few methods by which your Outlook clients get the offline address book. Outlook 2003 (and older)* clients get their OAB from a public folder, Outlook 2007 (and newer) clients can get their OAB from ‘Web-based distribution’ (basically form the website on the Exchange (or Exchange CAS) server.